Tournament Crash

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Minihendo
Tournament Crash

I was in the final of a tournament and I was 1-0 up against my opponent, when we started the second game, the battle screen came up but the coin wasnt flipped and no-one started a turn, i waited for a few mins but still nothing happened, so I refreshed my page. When i re-connected I found the score was now 1-1 as it had counted me reconnecting to a crashed battle as losing. So the next game started, I got the first turn, I placed a card and pressed battle, but then the other persons turn would not start. I waited for about 5 mins this time but still nothing so I re-connected again and found that I had lost the match and finished the tournament in 3rd. During the entire thing I kept checking the main chat window and it was still updating with messages so I assume it was not a problem with my connection. So I missed out on winning the tournament due to my opponents internet or a server problem and not only that but I didnt even get my 3rd place prize. Whats going on?